We may update this policy from time to time. We encourage you to review this policy frequently to stay informed regarding how we collect, use, share and process personal information. If you have any questions about this policy, would like to opt-out of our marketing emails, or ask us to delete personal information you sent us, please contact us.
You send us personal information when you:
Please note this policy does not apply to personal information which is included information and data we translate and transmit on our customer’s behalf (such as an EDI document) because that is not information we have received directly from you. We process our customer’s information and data on their behalf. Those customers are in turn, responsible to you for protecting and securing personal information such as customers collected from you. We operate as a service provider for our customers and are not responsible for and have no control over the privacy and data security practices of our customers.
If personal information has been submitted to us by or on behalf of our customer, and you wish to exercise any rights you have, please contact the applicable customer directly. If you make your requests to us, we will refer your request to that customer because we may only access a customer’s data upon instruction from that customer. Please note we do have data security and confidentiality processes and rules which govern how we treat and protect our customer’s data.
The personal information that we collect depends on the scope and context of your interactions with us and the choices you make, and may include:
Contact Information- we may collect first names, maiden names, last names, phone numbers, email addresses and other similar information.
Online Identifiers- we may collect tools and protocols, such as IP addresses, cookie identifiers, or other such as the ones used for analytics and marketing, and other similar data such as from social media profiles, including if you “like” or “follow” us, and passwords and security information used for authentication account access.
We use personal information for a variety of business purposes, including operations of our website.
We and/or third-party marketing partners may include personal information to send you products, service, and new feature information, and/or information about changes to our terms, conditions, and policies. You can opt-out of our marketing and promotional emails at any time by contacting us or clicking on the “unsubscribe” link at the bottom of the email.
We may use personal information to request feedback and to contact you about your use of website and products and services.
We may use personal information to respond to your inquiries and solve any potential issues you might have with the use of our website, products and services.
We may use personal information for other business purposes such as data analysis, identifying usage trends, determining the effectiveness of our marketing and promotional offers and campaigns and to evaluate and improve our website or services, products, marketing and our experience.
We share personal information when:
We have implemented technical and organizational security measured designed to protect the security of personal information. We take steps to help ensure only authorized users access personal information and protect the confidentiality and integrity of personal information.
Also, our practice is to only use personal information as long as it is needed for the purposes set out in this policy. Afterward our practice is to delete or anonymize the personal information, or otherwise securely store personal information until being deleted or anonymized.
You are also responsible for taking reasonable steps to protect your personal information against unauthorized or disclosure or misuse.
There are several steps you can take to further limit how we use personal information, which include:
Please note we try to respond to all legitimate requests within one month and will contact you if we need any additional information from you to honor your request. Occasionally, it may take longer than one month to do so.
As we stated above, we may also process personal information after receiving it from one of our customers. If personal information has been sent to us by or on behalf of SPS customer and you wish to exercise any rights you may have under the law, please contact that customer directly. Because we may only access personal information we receive from a customer with their consent, if you do make your request directly to us, we will refer you to the applicable customer and will support them as needed.
Our systems are located in the United States and we may also locate systems in other locations we operate. If you are located anywhere outside of the United States, please be aware that information we collect, including personal information, may be transferred to, processed in, and stored in the United States. By accessing our website or providing us with personal information, you consent to the transfer, processing, and storage of personal information in the United States.
If you are located outside of the United States, please be aware that data protection laws in the United States may differ from those of the country in which you are located, and your personal information can be subject to access requests from government, courts, or law enforcement in the United States following with the subject to the laws of the United States.
Our websites, products, and services are not directed at children. We do not knowingly collect personal information from children under the age of 13. If you believe your child has provided us with personal information without your consent, please contact us.
If you have any questions related to this policy, please contact us.